Refund & Cancellation Policy

Effective Date: February 28, 2026

At NeXturea IT Solutions (“Company”, “we”, “our”, or “us”), we want our customers to feel fully confident when subscribing to the NeXturea Gym Management Application (“App” or “Service”). We stand behind the quality of our software and therefore offer a transparent, customer-friendly “No Questions Asked” refund policy within a defined period.

1. Scope of This Policy

This Refund & Cancellation Policy applies to all paid subscriptions and plans for the NeXturea Gym Management App purchased directly from us through our website, web app, or any official payment channel designated by NeXturea IT Solutions.

2. 10-Day No Questions Asked Refund

We offer a 100% refund on your first subscription payment if you are not satisfied for any reason, provided that:

• The refund request is made within 10 calendar days from the date of the initial subscription payment.
• The subscription was purchased directly from NeXturea via our official channels.
• The request is made by the registered account owner or authorized representative.

You are not required to provide any reason for cancellation during this 10-day window. However, we may optionally request feedback to improve our services, which you may choose to provide or skip.

3. Renewals and Subsequent Payments

The 10-day “No Questions Asked” refund applies only to your first subscription payment for a given account or organization. Refunds are not applicable for:

• Subscription renewals or subsequent billing cycles.
• Upgrades, add-ons, or additional user licenses purchased after the initial subscription.
• Expired subscriptions that were not cancelled before the renewal date.

You may cancel your subscription at any time to prevent future automatic renewals, and your access will continue until the end of the current billing period.

4. How to Request a Refund

To request a refund within the 10-day window, please follow these steps:

• Send an email to billing@nexturea.com from your registered email address.
• Include your name, organization name, invoice or transaction ID, and date of purchase.
• Mention clearly that you are requesting a refund under the “10-Day No Questions Asked” policy.

After receiving your request, our billing team will verify your details and process the eligible refund. In some cases, we may contact you for confirmation or additional information to ensure account security.

5. Refund Method and Timeline

Once your refund is approved, it will be processed to the original payment method used at the time of purchase (for example, credit/debit card, UPI, net banking, or payment gateway wallet).

• Refund processing by NeXturea typically takes 5–7 business days from the date of approval.
• The time taken for the refunded amount to reflect in your account may vary depending on your bank or payment provider’s policies.

6. Effect of Refund on Your Account

Once the refund is initiated and processed:

• Your paid subscription will be cancelled immediately or at the end of the current billing cycle, as specified in our communication.
• Access to premium/paid features of the App will be revoked for the refunded subscription.
• You may retain or export your data before cancellation, subject to our data retention and deletion policy.

7. Cancellations (Without Refund)

You can cancel your subscription at any time from within the App or by contacting our support team. Cancellations made after the initial 10-day refund period will not be eligible for a refund but will stop future renewals.

Your account will remain active until the end of the current paid term, after which it may either be downgraded to a free plan (if available) or deactivated, as per our Terms and Conditions.

8. Exceptional Situations

In rare cases of billing errors, duplicate charges, or technical issues on our side causing non-delivery of the service, you may contact us for a review even beyond the standard 10-day period. Such refunds, if any, will be processed at the sole discretion of NeXturea IT Solutions.

9. Third-Party Purchases

If you have subscribed to the NeXturea Gym Management App through a third-party reseller, marketplace, or partner platform, refund requests may need to be handled by that third party as per their policies. In such cases, our 10-day refund policy may not apply, or additional conditions may be imposed.

10. Policy Changes

NeXturea IT Solutions reserves the right to update or modify this Refund & Cancellation Policy at any time. Any changes will be posted on our website and/or communicated within the App. The version of the policy in force at the time of your purchase will apply to that transaction, unless otherwise stated by us.

11. Contact Us

For any questions about this Refund & Cancellation Policy, payment issues, or subscription queries, please contact:

Billing & Accounts Team
NeXturea IT Solutions
Pune, Maharashtra, India
Email: billing@nexturea.com